Question 1

What is Smart Helpline?

Accepted Answer

Smart Helpline is an AI receptionist and communications platform. It handles business calls with intelligent AI assistants, supports appointment management and follow-up workflows, provides real-time analytics, manages caller profiles, and brings customer communications together in one dashboard.

Question 2

Who is Smart Helpline for?

Accepted Answer

Smart Helpline is built for healthcare practices and service teams that need reliable 24/7 call handling, appointment support, lead capture, and structured follow-up without relying on a full-time phone receptionist for every interaction.

Question 3

Do I need any technical setup?

Accepted Answer

Minimal setup is required. Businesses need a Laila AI account for AI call handling and optionally a Twilio account for outbound calling and SMS. Once API keys are connected in Settings, the platform handles everything else — no coding or server management needed.

Question 4

How is Smart Helpline pricing configured?

Accepted Answer

Smart Helpline pricing and plan configuration are account-specific. Your agreed package and billing information are available through your account or order documentation. Contact Smart Helpline support if you need confirmation of the commercial terms for your organisation.

Question 5

Is my data secure?

Accepted Answer

Yes. All data is encrypted in transit and at rest, using Supabase authentication and row-level security policies. Call recordings, customer data, and API keys are stored securely.